Archive for August, 2008
Learning about Customer Service from Geeks
Image by Scurzuzu via Flickr I am often surprised that the most remarkable inspiration comes from some of the most unlikely places. In a recent article posted on the Harvard Business Publish blog called “A Geek’s Guide to Great Service” Bill Taylor discussed how Geek Squad teaches there employees to provide extraordinary support. At first [...]
Fighting Against Alternative Fuel is For the Birds!
I was reading an article in my local newspaper this morning in which a lawsuit was has been filed for an injunction against building a wind farm in south Texas. As I read the article I was disappointed that this is another example of why alternate energy policies are destine for failure in the United [...]
Fostering Urgency
In a recent blog post by Michael S. Hyatt, the President & CEO of Thomas Nelson Publishing, he covered the topic of “Creating a Sense of Urgency”. He asserts that large companies have a hard time recognizing the need for change because they become complacent; there isn’t enough at stake until it’s too late. He [...]
