Windows 7 Error Resolution: “The server is not responding properly. Verify that the Credential Manager server is properly installed on the target server”
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This morning when booting my Windows 7 computer I was greeted an error stating: “The server is not responding properly. Verify that the Credential Manager server is properly installed on the target server” when trying to log in. Interestingly this we not the first time I had see the problem since a co-worker was having the exact same issue late the day before; unfortunately I abandoned him before I found out how he resolved the issue.
Upon searching the web I found that this problem is related to the security software installed by the OEM that, among other things, provides the biometric security and manages the “key ring” of stored credentials (i.e. user names and passwords).
Most articles and resolution talked about logging into the computer in safe mode to bypass the credential managers but there is a slightly easier method I found on my Windows 7 computer.
The first thing I did at the login screen was to choose the option to “Swipe finger to log on”, of course this didn’t work since the Credential Manager was not responding but within this screen there is an option that says “Log on with Wizard…” in fine print at the bottom of the screen.
Within the Wizard screen you will see a box with your user name, domain and password but you are looking for a “More…” option in the lower left hand corner of the screen, which upon selecting gives a drop-down menu with an check box stating “Do no lot onto the Credential Manager”.
Upon selecting the option to bypass the Credential Manager I was able to type my user name and password to get into Windows.
While some of the horror stories I read went into grave detail about disabling the software, which I considered, but when I decided to document the resolution steps for my co-workers I rebooted the computer and the problem didn’t reoccur. The only repair actions I took in between logging in and rebooting was going into the Credential Manager to see if there were any readily available options to disable the software if I needed to.
At this time I am leaving the Credential Manager software running since I have discovered how to bypass the “Verify that the Credential Manager server is properly installed on the target server” error and will take more aggressive steps to disable the software if the problem becomes more than an intermittent issue.
I am interested in knowing if this resolved my readers issue and if it didn’t what scenarios may be contributing to the fact that this didn’t resolve the problem.
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Comments
Dear mrrhode,
You are a star sir! your solution worked without doing any Admin work from user side.
My user was abroad and thus did not have access to the credential server. The user got exactly the same message you mentioned. The Laptop did have credential manager and the user had recently changed their password on the domain.
HP comes standard with Security tools and i really hate them being installed as standard! Will remove them as soon as user comes back to HQ
Thank you so much for your blog.
Error: The server is not responding properly. Verify that Credential Manager server is properly installed on the target server.
Solution: This was resolved by unticking the Credential Manager option on the Logon screen after clicking to logon as “Other” user. The Credential Manager is an option of HP PC’s and is provided as OEM installled software.
Thank this saved me this morning