Follow-up Ensures Customer Satisfaction Even If You’re Not a Salesman
In a recent post on luisrocks.com called “Fighting Cognitive Dissonance one Customer at a Time” Louis makes a point that follow-up one of the most critical tools to ensure your consumers remain happy after a sale. At first this lesson my appear to apply primarily to traditional selling and customer relationships I think the [...]
Review: The Myth of Multitasking
The Myth of Multitasking by Dave Crenshaw is a quick read that I was able to complete in a little more than an hour commuter flight. While I found the premise interesting I found that it was a bit light on content and certainly not worth the price I paid for the book. Essentially [...]
Book Review: Balancing Agility and Discipline
I recently completed a book called Balancing Agility and Discipline: A Guide for the Perplexed by Barry Boehm and Richard Turner that provided a balanced view of the issues around Agile and Plan-Driven project methodologies. It was especially refreshing to get beyond the “holy wars” surrounding each approach and see the authors take an extremely [...]
The Problem of Project Timeline Estimation
I found this great quote from the former CIO of Long’s Drug, Brian Kilcourse that I think provides a perfect description of why it is so difficult to estimate IT project timelines. “My boss [the CEO] once stood in my door and said ‘before we open a new store, before we even put the first [...]
Requirements Gathering and Miscommunication
I was recently stumbling around the net and came across a great image on Linux.Kung.Fu that provides a perfect description of how project requirements get communicated. From the start of many projects it appears as if they are doomed to fail, or at least not deliver the customers expections since requirements gathering and communication is [...]
